Fact or Fiction? Debunking Common Myths About Smart Security and Proptech

As smart security and property technology (Proptech) solutions become more prevalent in multifamily and commercial properties, a few myths and misconceptions persist. These myths can create hesitation among property owners, managers and in some cases, residents, often overshadowing the tangible benefits and advancements in today’s smart lock and access control systems. From concerns about cost and complexity to worries over security, usability and vendor lock-in, it’s important to separate fact from fiction. Below, we break down the most common myths and reveal the realities, highlighting how Allegion is leading the way in secure, flexible and user-friendly Proptech solutions.

Cost concerns

Myth: Smart locks and Proptech are prohibitively expensive.

A significant theme is the high upfront investment required for purchasing and installing smart locks. Respondents frequently mention the costs associated with replacing existing systems, ongoing maintenance and potential subscription fees. These financial barriers make it difficult to justify the transition to smart locks.

So, are smart locks and Proptech expensive?

Reality: While there’s an upfront cost, total cost of ownership can be lower over time—fewer rekeying fees, reduced locksmith calls, centralized management and energy savings, plus opportunities for scale discounts.

With Schlage’s electronic locks, like the Schlage XE360™ and the Schlage Control Mobile-Enabled Smart Lock, property managers benefit from reduced rekeying and locksmith expenses, as access can be managed digitally and credentials can be updated or revoked instantly. Centralized management through platforms like Allegion’s Zentra software streamlines operations and reduces administrative overhead. Additionally, deploying Allegion’s solutions across multiple units may qualify for scale discounts. Over time, these savings, combined with the benefit of enhanced security and operational efficiency, can offset and even surpass the original upfront costs.

Security & privacy risks/concerns

Myth: Smart security systems are easy for hackers to break into or pose data privacy risks.

Concerns about cybersecurity risks, hacking vulnerabilities and data privacy are prominent. Property managers are wary of potential unauthorized access and the implications of digital tracking features. Ensuring the security of digital access credentials and addressing fears of system manipulation are critical issues.

So, are smart locks safe?

Reality: Allegion’s smart security solutions, including Schlage electronic locks, are built with robust security and privacy protections. These systems use end-to-end encryption to protect data transmission between locks, mobile devices, and management platforms. Intrusion detection systems monitor unusual activity and can alert property managers to potential threats in real time.

Regular over-the-air firmware updates address emerging vulnerabilities and keep devices protected with the latest security enhancements. Access credentials can be securely managed and can be instantly revoked if a resident moves out, or a device is lost, reducing the risk of unauthorized entry. Allegion's platforms align with industry standards for data privacy and security, helping property managers meet regulatory requirements and resident expectations.

With these measures, smart connected locks and access control systems can be at least as secure as, if not more secure than traditional mechanical locks, while offering the added benefits of audit trails, remote management and rapid response to security incidents.

Technical and operational challenges

Myth: Smart locks are too complex to install and integrate and are unreliable.

The complexity of installing and integrating smart locks with existing systems is a common concern. This includes issues with compatibility, connectivity (especially in areas with weak WiFi) and the need for infrastructure upgrades in older buildings. Additionally, the reliability of smart locks during power outages and the need for frequent battery replacements add to operational challenges.

So, are mobile-enabled locks difficult to install?

Reality: While early smart lock systems sometimes faced integration and reliability issues, many modern smart locks are designed for easy installation, often retrofitting existing locks without major infrastructure or wiring changes.

Smart locks like the Schlage XE360™ are designed for easy installation on standard doors, with options to retrofit existing hardware in many cases, even in older buildings. The open architecture design allows it to be managed by Allegion software or integrated into popular physical access control and Proptech systems through the PACS Alliance program. The XE360 runs on standard AA batteries, with a battery life typically ranging from 1–3 years depending on usage and credential type (BLE mobile, No-tour, NFC mobile).

Tenant resistance and usability

Myth: Residents won’t readily adopt or understand smart security.

There can be resistance from residents, particularly older ones, who prefer traditional keys over smart locks. Usability issues typically arise from residents not being tech-savvy or comfortable with new technology. Managing resident acceptance and training them on smart lock systems can be significant hurdles.

So, are multifamily residents comfortable using their phone to unlock their door?

Reality: Adoption curves are rising sharply among residents of all demographics. Intuitive smartphone apps, guest-access codes and simple fobs or credentials help make it easy even for less-tech-savvy users. Allegion provides dedicated onboarding support, training materials and quick-reference guides for every product to help both property managers and residents. These resources reduce support requests and boost resident confidence, leading to high adoption rates, including among older residents. The ability to issue temporary guest codes, unlock doors remotely, and avoid the hassle of lost keys or lockouts adds tangible convenience and peace of mind for both residents and staff.

Interoperability and Cross-compatibility

Myth: Smart locks and property technology from different manufacturers can’t work together, forcing properties to commit to a single vendor for all their security and access solutions.

Many property managers believe that once they select a smart lock or access control system from one manufacturer, they are locked into that brand’s ecosystem. This perception creates concerns that future upgrades, integrations with other building technologies, or expansions will be difficult, costly or even impossible if those solutions come from different vendors. A common fear is that a lack of interoperability limits flexibility and innovation, constraining property owners to a single supplier.

So, are mobile enabled locks a good investment for a multifamily property?

Reality: Allegion actively challenges this myth through its commitment to interoperability and open architecture. Through its dozens of Technology Alliances, including multifamily frontrunners like Zentra, Quext and Brivo, Allegion partners with a broad network of leading technology providers, software platforms and hardware manufacturers to ensure its smart locks and access control solutions seamlessly integrate with a wide range of third-party systems.

This open ecosystem approach empowers property owners and managers to select the best solutions tailored to their unique needs, whether that means integrating Schlage XE360 smart locks with different property management software, video surveillance systems, elevator controls or energy management platforms. Because Allegion’s products are built on industry standards and open protocols, they can evolve alongside the property’s technology landscape without forcing costly rip-and-replace scenarios.

By enabling interoperability, Allegion helps property owners future-proof their investments, maximize operational efficiency and maintain flexibility as their security and technology needs change over time. This approach fosters innovation, reduces vendor lock-in and supports a more cohesive, scalable smart building environment.

The evolution of smart security and Proptech has addressed many of the early concerns that once made property owners and managers hesitant to adopt these solutions. Modern systems offer robust security, seamless integration, intuitive and informed usability and interoperability with other building technologies, all while delivering long-term cost savings and increased operational efficiencies. By debunking these myths, it becomes clear that smart locks and Proptech are not only accessible and secure, but also adaptable to the unique needs of nearly any property. Embracing these innovations empowers properties to deliver a safer, more convenient, and future-proof living experience for residents and staff alike.

To learn more about how Proptech can enhance your multifamily property, visit us.allegion.com or request more information from a multifamily expert here.

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Fact or Fiction? Debunking Common Myths About Smart Security and Proptech

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