TECHNICAL SERVICES & SUPPORT

With fire, security, durability, and accessibility codes to meet, we know designing and building security around the doorway can be complex and time consuming. That is why we have assembled the industry’s leading level of technical service. We’re here to answer your most complex questions and support the brands you know and trust.

Expertise at Every Step

Services offered:

Presales support - ensuring you have the right solution/solution set/product, for the right application, where you need it and when you need it
Installation support - our team creates templates, user guides and more, for smoother installation
Ongoing / Post-sales support – diagnosing issues, over the phone troubleshooting, recommendations for replacing older products, information on new releases of software and firmware updates
Field support – consult and support onsite issues, site surveys, post installation punch lists or review of work, warranty issue support
Warranty and replacements
Self-serve resources - like Knowledge Center, document library, and videos

Quick Access:

1-877-671-7011

Knowledge Center

Visit the Knowledge Center, an information portal from Allegion. Enter your question in the field provided for results or search Frequently Asked Questions for resources and support.

Product Support Videos

Allegion How-to Videos for facility managers and security integrators using Allegion commercial hardware

Created by Allegion product support agents, these videos are for anyone who installs or maintains Allegion commercial hardware. We demonstrate frequently-asked questions. These videos are typically for specific steps and are not full training videos.

Document Library

Looking for catalogs, templates, installation instructions and other helpful documents pertaining to the Allegion Americas commercial brands? Search the Document Library by brand then filter by your specific document needs.

Training

Allegion in-person and online training for product installation, door hardware education, codes and compliance, and more.

Overtur™

Overtur™ is a central hub for all door and hardware information in a facility. Use it for specifications, facility management, collaboration and more.

Regional Codes

iDigHardware provides code and compliance information for fire, life safety and other doors and hardware related codes.

Key Systems

Get information on Schlage key systems and key management tools.

Allegion Technical Support

By Phone

By phone: 1-877-671-7011

Press 1 Customer services

Press 2 Technical support

Next options:

Press 1 Mechanical Locks and Keying Systems

Press 2 Electronic Locks

Press 3 Exit Devices & Electric Strikes

Press 4 Door Closers & Auto Operators

Press 5 Doors and Frames

Press 6 Readers Credentials, Biometrics and System Components

Press 7 Accessories

Press 3 Your local sales office or local distributor (your call will be directed based upon the area code from which you are calling)

By Email

By email:

For sales support (customer service for all product categories and regions)
For technical product support: